Frequently Asked Questions
Everything you need to know about your Lois Jeans experience.
How do I find the right size for my Lois Jeans?
We provide a comprehensive size guide on each product page. Our denim typically runs true to size, but we recommend checking specific measurements for our 'Stretch' vs. 'Rigid' collections to ensure the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How should I care for my denim to ensure longevity?
To preserve the color and fit of your Lois Jeans, we recommend washing them inside out in cold water and hanging them to dry. Avoid tumble drying to prevent fiber breakdown.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.